Privacy policy

We care about how your information is used and shared. We understand the concern please read through our privacy policies to answer your questions.

The Privacy Policy describes how Cypress & Sage, cypressandsageco.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Please read our privacy policy carefully and feel free to reach out if you have any questions at sales@cypressandsageco.com. After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@cypressandsageco.com and we will contact you with options for receiving those policies. 

Consent 

If you have provided us with personal information then it indicates you have read, understood, and accept Cypress & Sages’ current privacy policy. If we are using your information for marketing, we will ask for your consent, and you will have the opportunity to opt-out through your account if you wish to do so. If you do decide not to share personal information with us, then you do not have to do so, however it may affect your use of this website and any products offered on it. 

The Personnel Information Collected

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. When you purchase from our store or sign up for any marketing from our store the following personnel information may be obtained.  

• Contact Details such as Name, Address, email, and Phone Number
• If you sign up for promotions, we may ask for your DOB. 
• Credit card information and payment details if you are purchasing from our store. 
• Emails: If you have signed up for our emails, we may send information about the store and products. 

Non-identifiable information: 

When you browse or visit our store, we automatically receive your computers IP address to provide us with information that helps us learn about your browser and your current operating systems. 

When Non-identifiable information is collected, it is for analysis and evaluation to help us improve our website and the services and products we provide. This data is not used for any other reason.

How your information is collected. 

When we obtain it directly from you, by using our checkout system, registering with our website, making a purchase, contacting customer care about an order, interacting with us via one of social media platforms, and/ or contacting interacting with our staff where your information would be necessary. Interaction within our website.

We use your information for the following reasons. 

To create orders, transaction records and receipts, to communicate with you regarding products and services, research and analysis, events you may be interested and market research for our company. We may disclose personal information if we are required by law to do so if you violate our terms of service.

We may disclose your personal information to assist in providing the products and services requested such as delivery providers, credit reporting agencies and courts for any failure to pay accounts, courts or authorities as required by law in any prospective legal proceedings to protect defend our legal rights.  

We use Shopify 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only if is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service

(https://www.shopify.com/legal/terms) or Privacy Statement

(https://www.shopify.com/legal/privacy).

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

• instructions on how to opt-out of sale.
• whether your business sells information of minors (under 16) and whether you obtain affirmative authorization.

Third Parties

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. We may disclose your personal information to assist in providing the products and services requested such as delivery providers, credit reporting agencies and courts for any failure to pay accounts, courts or authorities as required by law in any prospective legal proceedings to protect defend our legal rights.  Where we disclose your personal information to third parties for these purposes, we will request that they follow this Privacy Policy when handling your personal information.

Access to your personal records

Under the Privacy Act, individuals have a right to access their complete records. You may ask us in writing to provide you with details of the personal information we hold about you. We will process your request after receiving. You can update your personal information anytime by accessing your account on our website by logging on to your account. If you wish for your personal information to be removed from our database, please contact us at cypresssageco@gmail.com

How to report a breach of privacy

If you have any questions, comments, or complaints regarding our practices, or if you are of the view that we have not adhered to this privacy policy, you can contact us by email to cypresssageco@gmail.com. You may find additional information on privacy laws at the following websites.

Cookie Policy

We use “cookies” when you visit our website. It is a technology that enables us to personalize our service to you and track the patterns of behaviors of visitors to the website.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

 Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

Last updated: 12/21/2022